Returns & Exchanges
We offer a hassle free 3 day return policy and a lifetime authenticity guarantee.
We want you to be at ease shopping with us and ultimately satisfied with your purchase. We recognize the anxiety that goes into online shopping and therefore offer a risk free 3-day inspection and return period. You have 3 full days from when your order is received and signed for at your address to assure you are 100% thrilled with your purchase, exceptions can be made on a case to case basis, needing an email confirmation. In the unlikely event that you decide you do not want to keep your item, you must let us know within the first three days. We need to give you a return authorization number , return ship address with shipping and security instructions. You will need to follow the instructions we give you and have the item returned to us so that we have it with-in 3 days of when your received it . Your item/items are guaranteed to be genuine for its lifetime; we refer to this as our lifetime guarantee of authenticity. If at anytime during your ownership, your order is found to be NOT authentic, you can return it for an exchange or full refund. All of our timepieces contain the original manufacturer serial and model numbers. These numbers are also listed on the paperwork we provide with your item, and these are also registered in our system should any issue ever arise.
The item being returned must be exactly as received. Please do not wear, remove seals, adjust sizing, or lose any documentation of the item , as this will void the return policy.
We have a great refund and exchange policy. However, some things we just can’t take back:
- Items which have been abused or modified
- Special orders
- Products modified as per customer request
For more information please feel free to contact us anytime at email@example.com and one of our friendly customer service representatives will be most happy to assist you!
Unfortunately, NIB (New In Box) or UNUSED watches are not eligible for our return policy. This is to insure that what you are receiving is 100% unworn in factory original condition. We want you to know that these items have not been sent out, worn and returned. When you see any item listed as unused or new, you can be confident the piece you are receiving is in factory mint condition.